Last updated: 22/10/2026

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About us

 

Diamond High Performance Pty Ltd, ABN (13 628 277 172) trading as Diamond High Performance (“Diamond”, “we”, “us” or “our”), operates sports performance, fitness and education services in Perth, Western Australia.

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This policy explains how we collect, use, store and disclose personal information through our services, website, enquiry forms, advertising and communications.

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Information we collect

 

Depending on your interaction with us, we may collect:

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• Your name, email address, telephone number and suburb or postcode.

• Parent, carer and emergency-contact details.

• Student information relevant to an education enquiry or enrolment, such as age, school year, school and course interests.

• Details about sporting interests, goals, memberships, bookings and participation.

• Information you provide in correspondence, feedback or enquiries.

• Billing and transaction information when you purchase services.

• Website usage information, such as IP address, browser type, pages visited and interactions with advertisements.
   

Where necessary to provide a service safely, we may also collect health information, such as injuries, medical conditions or relevant assessment results. We seek consent for collecting sensitive information unless collection is otherwise permitted or required by law.

We do not require health information in our initial advertising enquiry forms.

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How we collect information

 

We collect information when you:

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• Complete a website form, GymMaster Form, Google Form or Facebook or Instagram enquiry form.

• Contact us by telephone, email, social media or in person.

• Enrol in a course, become a member, book a service or participate in a program.

• Subscribe to updates or provide feedback.
   

Where appropriate and authorised, we may also receive information from parents or carers, schools, education partners or referring professionals.

You may make a general enquiry without identifying yourself where practicable. If you do not provide information needed to respond to an enquiry or deliver a service, we may be unable to assist fully.

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How we use information

 

We use personal information to:
 

• Respond to enquiries and provide requested information.

• Discuss course or program suitability, availability, fees and next steps.

• Manage enrolments, memberships, bookings, payments and service delivery.

• Communicate with students, parents and carers about relevant services.

• Support participant safety and appropriate training.

• Improve our services and understand campaign performance.

• Meet applicable legal, administrative and recordkeeping obligations.
   

When you submit an enquiry, Diamond’s team may contact you using the details you provide to discuss that enquiry.

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Marketing communications

 

We send promotional emails or messages where we have the consent required by applicable law.
 

You can opt out using the unsubscribe option in a message or by contacting us. We will action unsubscribe requests within the applicable legal timeframe.

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Submitting an enquiry does not automatically subscribe you to unrelated marketing. Administrative messages about an active booking, enrolment or service may still be necessary.

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When we share information

 

We may share relevant information with:

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• Authorised employees, coaches and contractors who need it to perform their work.

• Providers supporting our website, forms, communications, data storage, payments and business administration.

• Educational Institutions & Schools: Partner schools, athletic department heads, and school administration teams for students participating in school S&C contracts or VETiS programs.

  Schools, parents, carers or referring professionals where authorised or otherwise permitted by law.

• Professional advisers, regulators or authorities where required or permitted by law.
   

We limit disclosure to information relevant to its purpose. Education partners and third-party platforms may also handle information under their own privacy policies.

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Information about young people

 

Our education and sporting services may involve people under 18. We consider the young person’s capacity to understand decisions about their information and seek parent or guardian involvement where appropriate or required.
 

If you provide information about your child or another person, please ensure you are authorised to do so. We only request information relevant to the enquiry or service.

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Website, cookies and advertising platforms

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Our website may use cookies and similar technologies. For information about their use and your available choices, please read our Cookies Policy.

 

When you submit an enquiry through Facebook, Instagram or Google Forms, those platforms may also collect and handle information under their own privacy policies. Diamond handles the enquiry information it receives as described in this Privacy Policy.

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Storage, security and overseas handling

 

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

 

Our technology providers may store or process personal information outside Australia.

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How long we keep information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including applicable legal and recordkeeping requirements.
 

When information is no longer needed and retention is not required, we take reasonable steps to destroy or de-identify it.
 

Access and corrections

You can contact us to request access to your personal information or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity. We will respond within a reasonable period and explain any lawful reason for refusing a request, together with available complaint options.
 

Privacy concerns and complaints

If you have a privacy concern, contact us using the details below and explain what happened and the outcome you are seeking.

We will investigate and aim to respond within 30 days. If we need more time, we will let you know.

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If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, where the matter falls within its jurisdiction.
 

Contact us

Contact: Dean White
Email: info@diamondhp.com.au
Telephone: (08) 6119 3644

Postal Address: Unit 4, 7 Leeway Court, Osborne Park WA 6017

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Changes to this policy

We may update this policy as our services, practices or legal obligations change. The latest version will be published on our website with its updated date.